Refund policy
Return and Refund Policy
Lorvain Beauty wants every customer to have a clear and straightforward experience when requesting a return or refund. Please review the terms below before sending any item back.
Return Eligibility
Return requests may be submitted within 30 days after your order has been delivered.
To qualify for a return, products must remain unused, unopened, and in their original condition. Original packaging should be included when applicable, and a valid order number or proof of purchase may be required.
For hygiene and product safety reasons, opened, used, tested, or tampered beauty, skincare, and personal care products may not be accepted for return.
Items Excluded from Returns
The following items are generally not eligible for return:
1. Opened or used beauty and skincare products
2. Final sale or clearance items
3. Gift cards
4. Personalized or custom-made products
5. Products damaged through misuse or improper handling
6. Items returned without prior approval
How to Submit a Return Request
Before returning a product, please contact our customer support team and provide your order number, the item you wish to return, and a brief explanation of the reason for your request.
If the product arrived damaged, defective, or incorrect, clear photos of the product and packaging may be requested to help us review the issue.
Return instructions will be provided after an eligible request has been reviewed and approved.
Return Shipping
Customers are responsible for return shipping costs on standard returns.
If an order issue was caused by Lorvain Beauty, such as receiving a damaged, defective, or incorrect product, we will review the matter and provide an appropriate resolution.
We recommend using a trackable shipping service for returns. Lorvain Beauty is not responsible for return packages that are lost or delayed during transit.
Approved returns may be sent to:
Lorvain Beauty
2865 Hammock Dr
Plant City, FL 33566
United States
Damaged, Defective, or Incorrect Products
Please inspect your order shortly after delivery. Damaged, defective, or incorrect products should be reported within 7 days of delivery.
We may request photos of the item, packaging, or shipping label to verify the issue and determine the appropriate solution.
Refund Processing
After an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order issue resulted from an error by Lorvain Beauty.
Exchanges and Cancellations
Direct exchanges are not guaranteed. Customers who would like a different product should complete the approved return process and place a new order.
Cancellation requests must be made before an order is processed or shipped. Once an order has shipped, the return terms outlined in this policy will apply.
Contact Us
For questions about returns, refunds, or order concerns, please contact us:
Lorvain Beauty
2865 Hammock Dr, Plant City, FL 33566, United States
Email: `support@lorvain.online`
Phone: +1 424-350-9568